Royal fans have been left furious after being told they were successful in gettingCoronation Concert tickets – only to find all had sold out.
There was chaos on Tuesday after Ticketmaster sent out a confusing email to people who had entered the ballot to win the golden tickets to the huge show – which will be staged in the grounds of Windsor Castle on Sunday 7 May to celebrate the crowning ofKing Charles andQueen Consort Camilla.
The messages, which came around midday, said: "Congratulations, you have been successful in the ballot for a pair of standing tickets to The Coronation Concert, At Windsor Castle on Sunday 7 May 2023.
"Tickets in this supplementary round are being offered to a randomly selected group of ballot winners on a first come first served basis, so you will need to act quickly in claiming your tickets to ensure you secure them."
It added: "You will have until 12:00 on 27th April to claim your tickets. If you do not claim your tickets by this date then they will be re-allocated."
Around 30 minutes later, however, Ticketmaster sent a tweet out to say the tickets had all gone.
Fuming fans took to Twitter to blast Ticketmaster for congratulating them on being successful in the ballot – only for them to find out that there were none left.
One said: "Absolute shambles not sure why email sent from Ticketmaster stating congratulations you have received tickets when actually you still had to apply for them, a very strange ballot system as if get through the ballot should have received 2 tickets as stated on email."
Another wrote: "The email was very misleading, made it sound like we had been allocated 2 tickets for the Coronation concert that we needed to claim before the 27th April but after following link no tickets available! Very disappointed."
A third tweeted: “Not impressed. Don’t send out a big congratulations email unless the person has actually got something. I hit the claim button as soon as I got the email and went straight to a message saying no tickets. Very upsetting.”
In response to the confusion, a spokesperson for Ticketmaster said yesterday: "Everyone who was successful in the two main ballot rounds for the Coronation Concert was offered a guaranteed pair of tickets, provided they claimed them within three weeks.
"Today, any unclaimed tickets were released on a first-come, first-served basis to those who had previously applied to the ballot (and were unsuccessful). These inevitably went very quickly.”
TheCoronation Concert will be held in front of a crown of 20,000 at Windsor Castle and broadcast across BBC television and radio stations
Lionel Richie, Katy Perry and Take That are among the pop stars set to perform in the massive celebration.
The line-up will also include Italian opera singer Andrea Bocelli, Welsh bass-baritone Sir Bryn Terfel, singer-songwriter Freya Ridings and classical-soul composer Alexis Ffrench.
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