Sainsbury’s announced in a tweet: “We are prioritising elderly and vulnerable customers for online delivery slots. “If you consider yourself to be vulnerable and do not receive an email from us today, please visit our Groceries Online website tomorrow (Monday) for information on how to contact us.”
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In store half an hour from 7:30am to 8am is reserved for NHS and social care workers.
Between 8am and 9am on Monday, Wednesday and Thursday is reserved for the elderly.
Mike Coupe, Sainsbury’s CEO, said: “We have listened to feedback and decided to allow NHS and social care workers to shop in our supermarkets for half an hour before they open each day.
“We’re delighted to be able to offer priority shopping to all the hard-working NHS staff across the country who are working so hard to keep us all safe and well.”
READ MORE: Sainsbury’s new opening hours for NHS staff ‘put elderly and vulnerable at risk’ today
Many across the UK are complaining about an inability to order in goods, despite strict rules to only leave the house for essentials.
Last night in his statement Prime Minister Boris Johnson urged Britons to use online delivery services.
However, suppliers are struggling to cope.
One Twitter user said: “Well if anyone can get a food delivery slot you are a better person than me.
“I’ve been trying with Tesco’s for the past two weeks on and off and Sainsbury’s just crashes.”
“I can’t get any slots from tesco, Sainsbury’s or Waitrose and I’ve used them all before. Waitrose cancelled my last delivery. I’m especially annoyed with ocado because all the others at least have a working site. Ocado have no High Street presence. They are solely an online,” one wrote.
Another said: “Checked yesterday, Tesco’s no slots available this month or next. Sainsbury’s, delivery service seems to be no longer available. Time to fight, fight, fight your way to the tills.”
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There are currently limited slots available, with a message on the Sainsbury’s website reading: “Because of high demand, we don’t have many delivery slots available right now.”
Sainsbury’s is also prioritising the disabled and over 70s for delivery.
On its website the brand said: “We will contact these customers in the coming days with more details.”
It went on: “We are significantly increasing the number of collection sites across the country over the coming days in preparation for this.
“Customers can place their order online as usual and pick it up from a collection point in the store car park.
“Please let us know if you are self-isolating to help us provide this service for you too.”
Thos are are able are being urged to come into stores, instead of ordering online.
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