A MUM’s £18,000 bathroom began falling off after using the same fitting company as Geordie Shore stars.
Emma Thompson blasted the company after tiles started coming off the wall, ceramics were left chipped and leaks started to appear.
She used the Unique Bathroom Company for her bathroom and en suite after it posted on social media about doing work for Geordie Shore stars Chloe Ferry and Sophie Kasaei.
The self-employed mum-of-two, of Billingham, Co Durham, told the Northern Echo: “It’s just been a nightmare, I don’t think never-ending even touches the surface.
“The tiles started coming off the walls, some of them are chipped or wonky, and we’ve had leaks that have come through the ceiling into my kitchen.
“I even had to bathe the kids in the kitchen sink for two weeks when they took the bath out.”
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She also said there is a damp patch emerging on her kitchen ceiling.
The firm promised the problem will get fixed, insisting "we aren't walking away from it".
Its workers have been out several times to the house and expects the work to take about a week.
A lot of issues were caused by the tiling and the tiler who did Emma's bathroom no longer works for the company.
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The Unique Bathroom Company is followed by 11,000 people on Instagram and has a five-star rating on Facebook.
Miss Thompson added: “They came to start the work in January and it should have only taken a few weeks but they didn’t finish until April and they’ve still not finished it properly.
“It got delayed when two of the fitters got Covid, which they can’t help, but after that they just fitted us in in between jobs.
“We’ve paid all but £1,000 for the bathroom and en-suite but I think it needs ripping out and starting again.”
The firm's owner Daryl said the problem will get fixed. He said: “We have had a few issues with Emma’s bathroom but we aren’t walking away from it.
“Our fitters are going back to sort this and we are going to get the problems resolved. We have been out to the customer several times and have always rectified any issues each time.
“We will be going out soon to try and fix all of the issues Emma has brought up and expect this to take about a week.
“A lot of the issues have come from the tiling, and the tiler who did Emma’s bathroom no longer works for the company.
"I’m sure people can appreciate getting good tradespeople isn’t the easiest job in the world but we would rather do the job properly and not have more issues come up again.”
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Consumer rights laws mean customers can expect goods and servicesto be supplied with reasonable care and skill once they have entered into a contract.
If consumers are unhappy with the work done, they can formally complain, use and alternative dispute resolution, try to recover the costs, contact trading standards or even start legal action.
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